Shipping, Return & Exchange

Shipping is free for any orders over $60AUD, except corporate, wedding, and bulk orders.

Shipping costs will automatically be displayed at checkout.

We use Auspost Express to deliver orders across Australia.

Most items are shipped Australia-wide, except for succulents, indoor plants, and some dried florals, which cannot be delivered to NT, TAS, and WA due to interstate biosecurity restrictions.

Details can be found on product pages.

Your order will be dispatched within 1-2 business days and delivered in 1-2 business days to metro areas and 2-5 days to regional and rural areas Australia-wide.

We use secured packaging to ensure your plant arrives happy and healthy at your doorstep. 

You will receive a shipment confirmation with a tracking link once your order is dispatched.

No, the delivery driver will find a safe place for your parcel. If not, they will leave a collection card for you to collect your parcel at the nearest Australian Post Office.

If undeliverable, the parcel will be returned to us after 14 days. Additional cost will apply if you wish to have your order redelivered.

If your order arrived damaged or in substandard condition, contact us and we’ll be happy to offer a free replacement or issue a refund. ​

To help us process your request as quickly as possible, please contact us within 48 hours of delivery with these details: your order number, images of your order as it arrived, and a detailed description of the issue.

Return, Exchange & Refund

If your items arrive damaged or in unacceptable condition, we offer a free exchange or a full refund if you contact us within 48 hours of receiving your order.

To be eligible, the item must be in the same condition as when you received it. Photos are required as proof.

To initiate a return or exchange, please contact us at contact@earthandgreen.com.au. If your return is approved, we will provide you with an AusPost shipping label.

You do not need to pay for return shipping if your items are damaged or faulty.

Once we receive the returned item, a refund or an exchange will be issued within 7 business days.

If you have changed your mind, we offer refunds on most items within 7 days of purchase (excluding personalized items).

Customers are responsible for return postage costs of $15 per item for change-of-mind returns.

Purchased items must be returned to us in their original condition before a refund can be issued.

To initiate a change-of-mind refund, please email us at contact@earthandgreen.com.au with your order number.

We will email you an AusPost shipping label with the return address.

Once we receive the returned item, a refund—minus the $15 return shipping fee—will be issued within 7 business days.

Please note that delivery and gift wrapping costs are non-refundable for change of mind returns.

Estimated Delivery Timeframe by Your Postcode

We use AusPost Express Parcel Service to deliver all orders (unless you prefer regular parcel delivery). Please enter the destination postcode to check the estimated delivery timeframe. This reflects the time required for the parcel to reach the destination after dispatch.

Delivery in 1 day

Sydney Metro 1003-1890; 2000-2234; 2555-2574; 2740-2786

NSW Outer Metro 2250-2310, 2500-2530

Delivery in 1-2 days

NSW Other 2311-2338; 2340; 2348-2351; 2415-2430; 2440; 2442; 2444; 2460; 2470; 2480; 2533-2551; 2575-2594; 2649-2650; 2653; 2665-2672; 2678; 2720-2730; 2787-2820; 2845-2877

Delivery in 2 days

NSW VIC Border 1936; 2640-2641; 2708; 3689-3690

Delivery in 2-3 days

NSW Rural 2339; 2341-2347; 2352-2411; 2431-2439; 2441;2443; 2445-2456; 2462-2469; 2471-2479; 2481-2483; 2642-2648; 2651; 2652; 2655-2663; 2675; 2680-2707; 2710-2717; 2731-2739; 2821-2844; 2878-2880

 

Delivery in 1 day

Canberra 0200, 2600-2620, 2900-2914

Delivery in 2 days

ACT Other 2621-2633

Delivery in 1 day

Melbourne Metro 3000-3207; 3340-3341; 3750; 3755-3757; 8001-8785

Delivery in 2-3 days

VIC Other 3211-3220; 3335-3338;3350; 3353-3356; 3427-3442; 3550; 3552-3556; 3629-3632; 3660-3661; 3751-3754; 3759-3810; 3825; 3840-3844; 3910-3915; 3926-3944; 3975-3978; 3980-3981

VIC Rural 3221-3334; 3342-3345; 3351-3352; 3357-3424; 3444-3549; 3551; 3557-3624; 3633-3659; 3662-3688; 3691-3750; 3812-3824; 3831-3835; 3847-3909; 3916-3925; 3945-3971; 3979; 3984-3996

Delivery in 1 day

Brisbane Metro 4000-4209; 9016-9464

QLD Gold Coast 2484-2490; 4210-4275; 9726

Delivery in 1-2 days

QLD Outer Metro 4280-4305; 4350; 4500-4510; 4520; 4550-4601

Delivery in 2-3 days

QLD Other 4306-4347; 4352-4428; 4486-4487; 4494-4498; 4511-4519; 4521; 4581; 4605-4676; 4680; 4700-4703; 4722-4723; 4740; 4810-4815; 4817; 4818; 4870

Delivery in 3-4 days

QLD Rural 4454-4482;4488-4493; 4677-4678; 4694-4699; 4704-4721; 4724-4739; 4741-4809; 4816; 4819-4869; 4871-4895

Delivery in 1 day

Adelaide Metro 5000-5174; 5800-5950

Delivery in 2-3 days

SA Other 5203; 5211; 5214; 5223; 5238; 5241; 5244; 5251; 5253; 5255; 5260; 5264; 5267; 5268; 5271; 5277; 5280-5290; 5304; 5330; 5333; 5341; 5343; 5345-5353; 5355; 5373; 5413; 5417; 5422; 5453; 5461; 5464; 5491; 5501; 5502; 5520; 5523; 5540; 5554; 5556; 5558; 5571; 5573-5576; 5600; 5602-5606; 5608; 5631; 5633; 5640; 5700; 5720

Delivery in 3-4 days

SA Rural 5201; 5202; 5204-5210; 5212; 5213; 5220-5222; 5231-5237; 5240; 5242; 5243; 5245-5250; 5252; 5254; 5256-5259; 5261-5263; 5265-5266; 5269; 5270; 5272-5276; 5278; 5279; 5291-5303; 5306-5322; 5331; 5332; 5340; 5342; 5344; 5354; 5356-5372; 5374-5412; 5414-5416; 5418-5421; 5431-5452; 5454-5460; 5462; 5473-5490; 5493-5495; 5521; 5522; 5550; 5552; 5555; 5560; 5570; 5572; 5577-5583; 5601; 5607; 5609-5630; 5632; 5641-5690; 5701-5719; 5722-5734

Delivery in 1 day

Perth CBD 6000-6005; 6800-6892

Delivery in 2 days

Perth Metro 6006-6214; 6900-6997

Delivery in 3-4 days

WA Other 6215-6646

Delivery in 4-6 days

WA Rural 6701-6770

Delivery in 1 day

TAS Metro 7000-7019; 7050-7053; 7055; 7248-7250; 7258; 7275-7300; 7315; 7320;

Delivery in 1-2 days

TAS Devonport 7310

Delivery in 2-3 days

TAS Country 7020-7030; 7054; 7109-7216; 7252-7257; 7259-7270; 7301-7307; 7316; 7321-7322; 7325-7850 

Delivery in 4 days

TAS Remote 7901-7923

Delivery in 3-4 days

Darwin & Katherine 0800-0821; 0828-0834; 0850-0851

Delivery in 4 days

Alice Springs 0860-0871; 0873 

Delivery in 4-5 days

NT Rural 0822; 0835-0847; 0852-0854; 0872; 0874-0909

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